Craftsmanship & Care

Are your florals real or artificial?

Each piece is composed of premium faux florals, finished to echo the texture, depth, and tone of living blooms. Designed to remain long beyond the fleeting life of many fresh flowers.

How should I care for them?

Our florals require only the lightest touch: occasional dusting or a gentle wipe with a soft cloth. No watering or trimming is required; avoid prolonged direct sunlight. They are designed to remain composed through the seasons with proper care.

Will the colours fade?

With proper care, the vibrancy endures. We recommend avoiding prolonged exposure to direct sunlight to preserve their refined finish.

Gifting & Personalisation

Can I order a custom bouquet?

Yes. Our team is delighted to create bespoke arrangements, designed in consultation with you and tailored to your preferences. Please contact our concierge service to begin your design journey.

How do I personalise my vase for “Stay in Bloom” plans?

On selected “Stay in Bloom” plans, your first delivery includes a bespoke vase. You may personalise it with a name or meaningful word (up to five words; content guidelines apply). Simply include this engraving request in the order notes at checkout.

Do you offer gift cards?

Certainly. A D&B Florique Gift Card offers the recipient the freedom to explore our world of lasting florals. A gesture of both refinement and choice.

Can I send a gift directly to the recipient?

Yes. Orders may be shipped directly to your chosen recipient, beautifully packaged and with a gift receipt on request, ensuring the experience feels personal and refined.

Delivery & Scheduling

Do you deliver across Australia?

Yes. Every order is prepared with care and delivered Australia-wide. Presentation is considered as carefully as the florals themselves, and we remain committed to a sustainable approach in packaging and logistics.

How long does delivery take?

Standard delivery is estimated at 3–7 business days (Mon–Fri; public holidays excluded), depending on your location; remote areas may take longer. Tracking details are provided once your order is dispatched.

Can I schedule a delivery for “Stay in Bloom” plans?

For “Stay in Bloom” plans, deliveries follow your chosen schedule. Please contact our concierge team for tailored arrangements.

Do you offer international delivery?

Sorry. At present, we deliver within Australia only.

Returns & Assurance

What if I change my mind?

For change-of-mind returns, unopened and unused products, excluding personalised or custom pieces, may be returned within 14 days, subject to our Returns Policy (this does not affect your rights under the Australian Consumer Law).

What if my order arrives damaged?

Please notify us promptly with photos. Our team will provide an appropriate resolution, replacement or refund, in accordance with your rights under the Australian Consumer Law.

Do your products come with a warranty?

All purchases are protected under the Australian Consumer Law. While our florals are designed to endure with proper care, we stand by their quality and will address any issues of defect or fault with appropriate remedies.

Membership and subscription

Is it free to create an account with you?

Yes. Creating an account is complimentary and allows you to enjoy a more personalised shopping experience.

What privileges do members receive?

Members enjoy exclusive previews, styling support, and a welcome privilege on their first order (T&Cs apply; exclusions may apply; one per customer).

Concierge Assistance

How can I reach your team?

Our concierge team is available via WhatsApp, email, or through the contact form. Every enquiry is handled with discretion and attentiveness, aiming to make your experience seamless and personal (during business hours; response times may vary; not for urgent matters).

Can I place a bulk or corporate order?

Absolutely. For corporate gifting, event styling, or bulk requests, please contact our concierge team for tailored solutions.

Do you offer styling advice?

Yes. Our team is available to provide personalised styling guidance, whether for your home, an event, or a bespoke arrangement.

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D&B FLORIQUE

  • Lifelike Artificial Flowers

    Finely finished to embody enduring elegance and timeless beauty with proper care, free from wilting or the need for water care.

  • Versatility with Enduring Grace

    Expertly styled, from oversized statement pieces to artful combinations, helping transform events into unforgettable experiences.

  • Designed with Heart

    Signature-designed with passion and artistry, reflecting meticulous care, unwavering devotion, and the pursuit of excellence.

  • Australia-wide delivery

    Carefully packed in Sydney to help ensure every product arrives safely in excellent condition, and most in-stock orders dispatched within 24 hours on business days.

  • Exceptional Customer Care

    Seamlessly connected across platforms, with prompt responses and timeless elegance offered to you with ease.